Asked Questions

Order Information

How do I check the status of my order?
The status of your order can be tracked using our 'Track Your Order' function in the menu bar.  Simply click on this link and input your tracking number.  You would have received this number when you placed your order. If you have not received your tracking number, please contact us directly 
How long will my order take to arrive?

Delivery times can vary slightly depending on your location and other uncountable factors. Our general delivery times are expected to be between 7 - 10 days from time of purchase.

What is my tracking number?

Your tracking number will assist in providing updates on the status of your order. You will receive this tracking number as soon as your order has been fulfilled. 

I can't see the product I'm looking for, can I request a product

We always love hearing what products our customers arelooking for. Please leave us a product recommendation in the Contact Us section pag. 

I haven't recieved my order, what do i do?
If you have experienced delays in receiving your product, please contact us at Our customer service team will assist in resolving the issue. 

Payment & Delivery

What payment options are available?

Mr.Zoomie offers a range of payment options including Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay and Zip.

What countries do you deliver too?

Mr.Zoomie currently delivers to 18 countries. These include United States, United Kingdom, Canada, Australia, New Zealand, Belgium, Denmark, France, Germany, Ireland, Netherlands, Norway, Portugal, Russia, Spain, Sweden, Switzerland.  Mr.Zoomie is aiming to extend this to more countries in the future. 

If my purchase didn't meet my expectations, how do i return the product?

Please refer to our Return & Refund Policy.  Orders can be returned within 30 days of the date of receipt. 

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