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FAQ

How Long Will My Order Take to Arrive?

We aim to deliver your order between 7 - 14 days however, this can be dependent on the shipping destination and other uncontrollable factors.  

If I have a query regarding my order, who can I contact?

If you wish to contact us for any queries, you can do so by e-mailing support@mrzoomie.com

We aim to respond to our customers within 24 hours.

Do you have any other colours of the dog leash product?

Unfortunately, not at this time. As we begin to roll-out new colours and products, we will be sure to notify our customers.

What do I do if the item doesn't work?

If you receive a product that is faulty or not working, please e-mail us at supportl@mrzoomie.com with a description of the issue and any complementary pictures.

One of our customer support representatives will organise the return of the faulty product and a working replacement at no cost to you.

 

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